Help Center

HELP CENTER

Frequently Asked Questions

HOW DO I USE THE DISCOUNT COUPON CODE I HAVE?

DO YOU SHIP TO MY COUNTRY? HOW MUCH IS IT?

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

WHAT IS SHOPPAY?

WHAT IS THE CURRENCY IN YOUR STORE AND AT CHECKOUT?

WHAT IF MY CURRENCY DOES NOT SHOW IN THE DROPDOWN MENU?

WHAT HAPPENS AFTER I PLACE AN ORDER?

SHIPPING INFO

I BOUGHT A BACKPACK AND HAVE NOT RECEIVED A TRACKING NUMBER YET

HOW DO I TRACK MY PACKAGE?

WHAT ABOUT DELAYS IN SHIPPING?

WRONG ADDRESS DISCLAIMER

WHO IS THE SHIPPING COMPANY?

WILL I HAVE TO PAY FOR IMPORT TAX?

EXCHANGES AND RETURNS

WHAT HAPPENS IF I REFUSE A PACKAGE?

ARE YOUR HEMP/COTTON BACKPACKS WATERPROOF?

BACKPACK CARE INSTRUCTIONS

CAN I PUT MY BACKPACK IN A DRYER?

WHERE ARE YOU LOCATED?

HOW TO CONTACT US

ETHICAL? SUSTAINABLE?

CAN YOU PUT A CORPORATE LOGO ON YOUR BACKPACKS?

WHOLESALE

HOW COME YOU ARE NOT RESPONDING TO MY EMAILS AND MESSAGES?

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