Help Center

Your discount does not show in the cart page.

For the discount to be applied, enter your coupon code in the « ❗️Type your discount code here❗️ » field at checkout and click on « Apply » to apply it immediately. Your discount will show in the subtotal. See picture below.

If the coupon code is already automatically entered for you, then you do not have anything to do.

Only one coupon code can be used at a time.

You will see where to enter your discount code in the following photo:

(Photo of the first checkout page)

We accept PayPal, AfterPay, ShopPay, FOUR (free 4-installment plans) and all major credit cards such as VISA, Mastercard, AMEX, Diners Club, Discover, JCB, GPAY, Amazon Pay, iDEAL, Meta Pay and APPLE PAY.

After entering your billing and shipping information while checking out on SolECiel, you will be directed to the payment page, where you will be able to select a payment gateway on the bottom left:

You can check out in any currency of your choice. Choose your currency in the currency selector on the bottom right of the screen.

You will receive an invoice in the currency your chose when checking out.

The store currency is the USD, but you can checkout in your own currency by clicking on the currency tab on the bottom right of the screen, and you can choose to see this website in your own language by clicking on the language tab on the bottom left.

Find your currency in the drop down list and click on it. Prices at checkout including shipping will be in the currency you just chose. You will receive an invoice in your currency too.

If your currency does not show in the drop down menu it does not mean that you cannot purchase the backpack. I just need to confirm with you that we do deliver to your country. Send me an email at contact@soleciel.com or Contact Us here, and if we do deliver to your country then you will be able to purchase the backpack in USD or in your currency.

If your currency does not show in the drop down menu it does not mean that you cannot purchase the backpack. I just need to confirm with you that we do deliver to your country before you purchase the bag.  

Ask me by email at contact@soleciel.com or Contact Us here, and if we do deliver to your country then you will be able to purchase the backpack in USD or another currency of your choice. 

Having your phone number available is a requirement by the carrier.

We will not use your phone number for any other reasons than for facilitating the physical delivery of your order. When the customer's location is not found at delivery, the carrier has to call them in order to arrange delivery. Without a phone number your product may be sent back to the warehouse if delivery was not possible.

• After you order, you will receive an order confirmation email immediately. The order confirmation email will ask you to review your shipping address and to notify us right away should there be any mistake or if anything is missing. 

• A few days later, you will receive (most probably!) a notification email with a tracking number. It is possible you receive your backpack before the tracking number.

• You will also instantly receive an invoice in the currency you chose at checkout.

I always make sure that your backpack leaves the warehouse as soon as possible after you order.

We accept PayPal, AfterPay, ShopPay, FOUR (free 4-installment plans) and all major credit cards such as VISA, Mastercard, AMEX, Diners Club, Discover, JCB, GPAY, Amazon Pay, iDEAL, Meta Pay and APPLE PAY.

After entering your billing and shipping information while checking out on SolECiel, you will be directed to the payment page, where you will be able to select a payment gateway on the bottom left:

You can check out in any currency of your choice. Choose your currency in the currency selector on the bottom right of the screen.

You will receive an invoice in the currency your chose when checking out.

Make it yours. Pay a bit now, the rest later. 

No fees or interests on your end.

No credit checks, fast and hassle-free sign up!

GET YOUR BACKPACK HERE

After entering your billing and shipping information while checking out on SolECiel, you will be directed to the payment page, where you will be able to select AfterPay on the bottom left:

• How do I use AfterPay on this store?

Shop soleciel.com as usual, then on the third page of checkout, simply select "AfterPay" as your payment method on the bottom left. If you're new to AfterPay, you'll register and provide your payment details; if you’ve used AfterPay before, just log in to your AfterPay account.

Registering for AfterPay is a quick and uncomplicated process that does not involve external credit checks or lengthy paperwork. 

• How does the payment schedule work?

AfterPay users are required to make their first payment at the time of purchase. The three remaining installment payments will be deducted automatically from your selected payment method every two weeks. You may log into AfterPay to make payments early. AfterPay will then adjust your amount owed accordingly.

You may log in to your AfterPay account at any time to view your payment schedule or to make a payment early. 

Shoppers can reschedule one payment per order without incurring any fee or penalty.

• What about the delivery times if I use AfterPay?

Your order will be shipped as usual. See our shipping information page here for more details.

• What about the returns policy after I purchase with AfterPay?

AfterPay returns follow our usual return process — click here for more information about our Return Policy and how to start a return. AfterPay will be notified of your return and will handle your refund payment.

If you have a question or concern about your AfterPay order, please contact AfterPay support at info@afterpay.com.

• Where can I contact AfterPay?

Visit the AfterPay website here for additional information. See AfterPay’s Privacy Policy here. If you have a question about your AfterPay account or order, please contact AfterPay's customer support at info@afterpay.com or use the contact form here.

GET YOUR BACKPACK HERE 

ShopPay enables you to pay in 4 installments without any fees.

Once enrolled in ShopPay you can buy on any website that offers this payment gateway and your information will be automatically used each time. No need to input all your data again!

After entering your billing and shipping information while checking out on SolECiel, you will be directed to the payment page, where you will be able to select ShopPay on the bottom left:

(Photo of the third page of checkout)

FOUR enables you to pay in 4 installments without any fees.

To sign up, head to paywithfour.com. Registering is easy and fast. 

After entering your billing and shipping information while checking out on SolECiel, you will be directed to the payment page, where you will be able to select FOUR on the bottom left:

(Photo of the third page of checkout)

Click here for the shipping info

After your order ships, you will most likely receive a notification email with a tracking number and you can follow your package on the internet by clicking on the link provided. Some customers have received their backpack before the tracking number though.

If you can't find your notification email, go to our website and sign in if you created an account at the time of ordering. You will find the tracking number in your information.

If you did not create an account contact us here or send an email at contact@soleciel.com with your name and address and we will assist you.

Most customers will receive their tracking number a few days after ordering, or at least before the backpack arrives. Some customers have received their backpack before the tracking number! 

We will make sure your backpack leaves the warehouse within 1-2 business days.

We do our best to send you your tracking number as soon as possible. You can always Contact Us if you are worried. Most probably your backpack is on its way but the tracking not yet. 

Even with Express shipping, this is rare but there can be delays outside of my control, like at customs, during national holidays and other events. 

The delivery time of 1-2 weeks is almost always what happens. 

Delays are rare but they can happen, even with express shipping. 

Sometimes a package will be held in customs before it is cleared and this causes a delay. A custom agent will contact you directly if such is the case. 

Other unexpected events that could delay a package are natural disasters, political unrest, pandemia, strikes, national holidays, etc. 

SolECiel has no control over such events and cannot be held liable for delays in any of these events but we will gladly help you track your package.

Please contact your shipping company using the information available on their website and settle any possible claims or refunds with them directly.

It is the responsibility of the buyer to make sure that the shipping address is entered correctly at check-out.  If you entered the wrong shipping address at check-out, please contact us right away with your order number and name, or simply respond to the order confirmation email you received.

SolECiel shall not be held liable for delays and/or failures in delivery if we cannot gain access to the property. If the parcel is shipped with the incorrect address the courier may not accept an address change. 

If the shipper leaves a note for you to go pick up your package and you do not, the package will be returned to us. If the parcel is returned and the buyer requests to reship the parcel additional shipping fees will be applied.

If you refuse a shipment from SolECiel, you are responsible for the original shipping charges, any import taxes that may have been incurred on the package, and the cost of returning the package to SolECiel.

Although SolECiel will (most probably) send you a tracking number for your package, we are not the shipper. The shipper will be the postal service, DHL, FedEx, UPS, TNT, etc.

So far all the packages have reached their destinations. 

We will gladly help you with the tracking of your package if you need it, but we cannot be held responsible for delays, losses, damages or whatever else could happen with your package after it ships from our warehouse. 

Sometimes your package will be held in customs before it is cleared and this can cause extra delay. 

Other unexpected events that could delay your package are natural disasters, political unrest, pandemias, strikes, national holidays, etc. and SolECiel shall not be held liable for such events either.

For any claims or refunds related to shipping, please contact the shipping company using the information available on their website and arrange settlement with them directly. We can put you in contact with the shipping company if you wish so.

So far there have never been any import taxes or duties levied on our 1, 4 or 10 backpack packages to Europe, Africa, Asia or America. 

Nope. Your backpack hates dryers. They make it shrink.

Simply hang it to air dry. Preferably in the shade.

Our backpacks have a concealed waterproof rain shell outside at the bottom, which you can pull out to cover your backpack, just like a large backpacker's backpack. We recommend reapplying waterproofing spray every so often just to be sure.

If your bag ever gets wet for some reason, please do not dry it in a dryer as this would shrink it. Simply remove the contents; detach the rain shell and hang the bag to air dry.

Click here to read the whole article on backpack care

Check our 4 backpack basic offer for stores, hotels, gyms, cowork spaces, etc. Feel free to Contact us concerning the shipping price.

You can check out in any currency and you will immediately receive an invoice. 

AfterPay, Four and Shop Pay are available on this offer. 

👉🏻 If you do not get redirected to checkout when placing your order, or if you do not see your country shipping price, please contact us and we will provide you with a shipping price to your country.

👉🏻 Should you need larger quantities, please contact us here or send an email at contact@soleciel.com and we will be glad to answer all your questions.

Starting at 100 backpacks/color you can have your own logo and other customizations on the backpacks.

The design of the customized backpacks remains the intellectual property of the SolECiel company. 

For more information, contact us at contact@soleciel.com or here. Thank you.

This backpack is massed-produced in China. China holds 70% of the world hemp production.

Industrial hemp production is sustainable by nature.

We are looking for an ethical backpack manufacturer. If you are one and you work with hemp or linen, please contact us. 

Unfortunately, once in a while there can be a lemon! This is unavoidable nowadays in industrial manufacturing despite quality control. We know how frustrating this can be and we want to help you with this so that you are happy with your purchase.

If this happens, shoot us an email at contact@soleciel.com within 100 days of receiving your package if you are not satisfied with your product, stating your name and order number, and attaching a few clear pictures of the defect.

We will need pictures or possibly videos showing what’s wrong with your backpack in order for us to determine if it is defective. If it turns out the bag was defective we will either refund you immediately or send another backpack. We will be in communication with you. 

What is non refundable/non exchangeable?

• Backpacks damaged by rough inappropriate use;
• Backpacks damaged by being washed on a regular or heavy duty cycle in a washer (please use gentle cycle);
• Backpacks damaged by being exposed to harsh detergents;
• Backpacks damaged by being dried in a dryer;
• Backpacks that were modified by the customer;
• Any international customs duties and taxes paid to the destination country, if there was any.

Thank you for your understanding.

During hurricane season (August-November) we can be without power and internet for several days in a row when there is a storm. Worst case scenario was the Odile hurricane, when there was no power for over a week. 

If you are trying to contact me and I am not answering please be patient and I will get back to you as soon as I can. 

Our company is based at :

10 Town Plaza #73, 

Durango, CO 81301 - USA

+1 (970) 880 1007

BUT we physically spend most of our time in Mexico, at:

La Goleta 438

Col. Juarez

La Paz, BCS, 23090

Mexico

Contact us by WhatsApp +52 55 45 95 06 51 (GST -7h) or on the contact form.

We do not filter out reviews nor do we edit them. Reviews are posted as they are and all of them are posted. The reviews that you see are legit reviews from real users.

If you would like to read all the customer reviews, click here.

Got a question? Feel free to contact us: 

• Contact us here and ask your question, or
• via email at contact@soleciel.com, or
• Message us by WhatsApp at +52 55 45 95 06 51.

and you can expect a response from us within 48 hours.

You can see the website in any language by clicking on the language tab at the bottom left.

Puedes ver el sitio web en cualquier idioma haciendo clic en la pestaña de idioma en la parte inferior izquierda.

Sie können die Website in jeder Sprache anzeigen, indem Sie unten links auf die Registerkarte Sprache klicken.

Vous pouvez voir le site Web dans n'importe quelle langue en cliquant sur l'onglet Langue en bas à gauche.